Officer/ Senior Officer, Child Welfare Department

Brief description of JAAGO Foundation

Founded in 2007, JAAGO Foundation is a leader in providing education, empowerment, and community development. We are dedicated to breaking the cycle of poverty through innovative education and volunteerism that enables underprivileged children and youth to realize their potential.

Position Summary

This role focuses on building and maintaining strong relationships with sponsors & donors, ensuring they receive timely updates and reports. Key responsibilities include creating effective fundraising strategies, engaging sponsors during events, managing accurate sponsor databases, and providing regular progress updates. This position plays a vital role in enhancing donor satisfaction, identifying new opportunities, and supporting the organization’s fundraising goals.

Responsibilities

• Act as the primary liaison for sponsors and partners, nurturing strong relationships through regular communication.
• Keep sponsors informed about the progress and well-being of the children under their support.
• Collaborate with the program team to ensure that updates about the children are timely and accurate.
• Develop and execute strategies to achieve fundraising goals.
• Attend events and engage with sponsors to enhance their connection with the organization.
• Provide regular progress reports to the reporting manager regarding fundraising and sponsor engagement.
• Maintain an accurate and up-to-date sponsor database.
• Contribute to the organization’s broader fundraising strategy by offering insights and feedback based on Sponsor feedback and industry trends.
• Identify potential opportunities and communicate them to the appropriate team members for follow-up.
• Address sponsor concerns and resolve issues promptly and effectively.
• Conduct sponsor satisfaction surveys and recommend improvements to enhance client satisfaction.

Education

Minimum Bachelor's degree from a reputed university.

Experience

A track record of 2-3 years in customer management or client service roles.

Skills and other competencies

• Demonstrated Dedication and Zeal: Exhibit a strong commitment and passion for the organization’s mission and objectives.
• Effective Communication Skills: Possess proficient written and verbal communication abilities to create clear and impactful messages when interacting with sponsors and team members.
• Proficiency in English: Have a fluent command of the English language.
• Versatility and Teamwork: Capable of working both independently and collaboratively within a team, with a keen eye for detail, excellent organizational skills, and a results-driven, goal-oriented mindset. Show a high degree of initiative and problem-solving capabilities.
• Database Management Expertise: Prior experience in database management and familiarity with Customer Relationship Management (CRM) databases is necessary.
• Proficiency in MS Office: Exhibit a strong command of MS Office applications, particularly Microsoft Word, Excel, PowerPoint, etc.
• Empathetic and Attuned: Display empathy, active listening skills, adaptability, and a positive attitude towards the organization’s mission, fostering and nurturing strong relationships.
• Self-Motivated and Dynamic: Be a self-motivated, energetic individual with a dynamic personality, capable of performing tasks effectively and efficiently, even under pressure.
• Timely Task Completion: Show an ability to complete all assignments in a timely and effective manner.
• Proactive Problem Solver: Proactively identify and address challenges, offering innovative solutions to contribute to the organization’s success