Software Systems Administrator

Brief description of JAAGO Foundation

Founded in 2007, JAAGO Foundation is a leader in providing education, empowerment, and community development. We are dedicated to breaking the cycle of poverty through innovative education and volunteerism that enables underprivileged children and youth to realize their potential.

Position Summary

We are seeking a skilled and proactive Software Systems Administrator to oversee and manage our organization’s software platforms. This individual will provide support to users, ensure optimal software usage, establish workflows, and enforce rules and policies for efficient operations.

Job Responsibilities

Software Management

• Administer and maintain the organization’s software systems.
• Ensure all platforms are updated, secure, and functioning effectively.
• Troubleshoot and resolve software-related issues.

User Support and Training

• Assist users in navigating and effectively utilizing software systems.
• Provide onboarding training and create user guides or tutorials.
• Respond to user inquiries and technical support requests promptly.

Workflow and Policy Development

• Design and implement workflows within software platforms to improve efficiency.
• Set up user permissions, access controls, and other system rules.
• Ensure compliance with organizational policies and data protection standards.

Performance Monitoring & Data Visualization

• Regularly monitor performance and usage metrics.
• Design monitoring system through data visualization and dashboards.
• Identify opportunities for optimization or integration of new tools.• Collaborate with vendors for system upgrades and improvements.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

Experience

• Proven experience managing enterprise-level software systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills to liaise with both technical and non-technical stakeholders.

Skills and other competencies

• Familiarity with workflow automation and user permission settings.
• Knowledge of data security and compliance standards
• Experience with specific software platforms used in the organization (e.g., Zoho Suite, ClickUp, Mailchimp, Google Workspace, Microsoft 365, Google Analytics 4, Google Ad Manager, Meta Ads Manager, AWS, Canva)
• Certification in software administration or IT systems.