Privacy & Cookie Policy

1. Who We Are

JAAGO Foundation is a registered non-profit organisation headquartered in Dhaka, Bangladesh, with affiliated entities in the UK and US. Our website jaago.com.bd connects donors, volunteers, and supporters worldwide. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data.

2. Information We Collect

a. Information You Provide

• Name, email, phone number, postal address when donating, sponsoring a child, volunteering, or contacting us.
• Payment details (processed securely by third-party providers, never stored by JAAGO).
• Communication preferences, survey responses, and event registrations.

b. Information Collected Automatically

• IP address, browser type, device information, access times, and visited pages.
• Tracking data through cookies, analytics, and pixels (see Section 5).

c. Sensitive Data

We collect sensitive personal data (e.g., youth volunteer information) only where essential, with explicit consent.

3. How We Use Your Information

• To process donations, sponsorships, and volunteer applications.
• To send newsletters, updates, and fundraising appeals (only if you opt in).
• To improve website performance, outreach, and supporter engagement.
• To comply with legal, financial, and regulatory obligations.

4. Data Retention

We retain data only as long as necessary:

• Donation and financial records – 7 years (as required by Bangladesh tax and audit laws).
• Volunteer applications and event registrations – 3 years after last activity.
• Newsletter/marketing contacts – until you unsubscribe or withdraw consent.

After these periods, data is securely deleted or anonymised.

5. International Data Transfers

As JAAGO operates globally, your data may be transferred between our Bangladesh, UK, and US offices. We apply encryption and contractual safeguards.

For EU/UK supporters, we follow GDPR-equivalent protections.

6. Cookies & Tracking Technologies

a. What Are Cookies?

Cookies are small text files stored on your device to help us improve functionality, security, and campaign effectiveness.

b. Types of Cookies We Use

• Strictly Necessary Cookies – Required for site security and donations.
• Performance & Analytics Cookies – Anonymous visitor insights (e.g., Google Analytics).
• Marketing Cookies – Track campaign effectiveness (e.g., Facebook Pixel).
• Functionality Cookies – Remember language and user preferences.

c. Your Consent

On your first visit to our website, you will see a cookie consent banner. You may accept or reject non-essential cookies (analytics/marketing).

You can change preferences anytime via browser settings.

7. Sharing Your Data

We do not sell or rent your data. Limited sharing occurs with:

• Service providers (payment processors, hosting, email platforms, analytics).
• Legal authorities if required for compliance or fraud prevention.

All third parties are bound by data-protection agreements.

8. Data Security

• Encryption, secure servers, and restricted access protect your data.
• Payment information is handled only by compliant third parties.
• We regularly review security practices in line with Bangladesh ICT regulations and global standards.

9. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for communications or cookies.
• Object to processing (e.g., marketing profiling).
• File a complaint with your local data-protection authority (EU/UK).

Requests: [email protected]

10. Children’s Privacy

Our website is not directed at children under 13. We only collect data from minors with verified parental consent (e.g., volunteer or sponsorship applications).

11. Legal Framework

This policy complies with:

• Bangladesh laws including ICT Act 2006, Digital Security Act 2018, and draft Data Protection Act (anticipated).
• International standards including GDPR for EU/UK donors and CCPA principles for US donors.

12. Updates to This Policy

We may revise this policy periodically to reflect legal, operational, or technological changes. Updates will be posted with a new effective date.

13. Contact Us

JAAGO Foundation
H-57, Road-7B, Block-H, Banani, Dhaka 1213, Bangladesh
Email: [email protected]